Privacy Policy TCW Bet – Malaysia Member Data Protection

TCW Bet values the privacy of every member who registers and uses our platform. This Privacy Policy is designed to give you a complete and clear picture of our data management practices — including the types of information we collect, how we use it, and the protective measures we take to keep your data secure.

This policy applies to all members using the tcw bet platform via the official website at tcwbet.onl or via the TCW Bet mobile app. By registering or continuing to use our platform, you agree to the data management practices described in this document.

We encourage you to read this document carefully. If any section is unclear, the tcw bet support team is ready to assist you via live chat, available 24 hours a day.

TCW Bet collects your personal information through several means, depending on how you interact with our platform. The following are the categories of information we collect:

We only collect information that is strictly necessary for the purposes stated above. We do not collect sensitive data such as medical information or religious beliefs unless required by law.

The information we collect is used responsibly for the following purposes:

• Account Management: Register new accounts, verify your identity, and process withdrawal requests accurately and securely.
• Transaction Processing: Verify and process all deposits and withdrawals to your registered bank account or e-wallet.
• Platform Security: Detect and prevent fraudulent activity, multi-account usage and intrusion attempts on tcw bet systems.
• Responsible Gambling: Monitor gambling patterns to identify members who may need support and offer appropriate self-exclusion and responsible gambling tools.
• Service Improvement: Analyze aggregated usage data to improve platform design, speed and overall user experience.
• Service Communications: Send important notifications regarding your account, terms changes, active promotions and platform updates.
• Legal Compliance: Meet legal obligations including anti-money laundering (AML) and know your customer (KYC) requirements.

TCW Bet does not sell or disclose your personal data to third parties for commercial purposes. However, in certain situations, we may share your information with the following parties for legitimate purposes:

• Payment Processing Provider: Transaction data is shared with our FPX, Touch 'n Go, GrabPay, Boost and partner bank providers solely for processing your deposits and withdrawals.
• KYC Service Provider: Your identity documents are shared with trusted third-party identity verification service providers for verification purposes only.
• Regulatory Authority: TCW Bet will disclose required information to law enforcement authorities or relevant regulatory bodies when mandated by law or a valid court order.
• Technical Service Provider: Our server infrastructure and cybersecurity providers may have limited access to your data within the strict scope of their service contracts and are subject to confidentiality agreements.

TCW Bet invests seriously in cybersecurity infrastructure to ensure your personal data remains protected at all times. The security measures we have implemented include:

• Data Encryption: All data transmitted between your device and tcw bet servers is protected using 256-bit SSL/TLS encryption. Sensitive data stored at the database level is encrypted using AES-256.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA to add an extra layer of security to their tcw bet account. This feature is available directly from account settings.
• Continuous Monitoring: Our intrusion detection system operates 24 hours a day, 7 days a week to monitor for any unusual or suspicious activity.
• Regular Security Audits: TCW Bet conducts regular internal and external security audits to promptly identify and address any system vulnerabilities.
• Internal Access Control: Only TCW Bet staff with a legitimate business need are permitted to access member data, and all access is logged and monitored.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. In the event of a data security incident involving your personal information, TCW Bet will notify you within a reasonable timeframe in accordance with applicable legal obligations.

TCW Bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Help us understand how members interact with the platform — which pages are visited most frequently and where users encounter difficulties.
• Functional Cookies: Save your preferences such as language, display theme and other personal settings to enhance your experience.
• Analytics Cookies: We use internal analytics tools to understand aggregated usage patterns for product improvement purposes.

As a TCW Bet member, you have the following rights regarding your personal data. You may submit a request to exercise any of these rights through our support channels:

TCW Bet retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. The following are general guidelines for our retention periods:

• Active Account Data: Retained for the duration of the active account and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysia's financial and AML laws.
• Access and Security Logs: Retained for 2 years for fraud detection and security investigation purposes.
• Communication Data: Emails and customer support records are retained for 3 years from the date of the last interaction.
• Marketing Data: Retained until you withdraw your consent or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or permanently anonymised from all TCW Bet systems in accordance with approved data deletion procedures.

The TCW Bet platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

TCW Bet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements or platform improvements.

Any material changes to this Privacy Policy will be communicated to members via an in-platform notice or by email to the registered address on file. The latest update date is always displayed at the top of this document.

Continued use of the tcw bet platform after any Privacy Policy changes are published will be considered your acceptance of the updated version. We encourage you to review this page periodically.

If you have any questions, concerns or complaints regarding this Privacy Policy or how TCW Bet handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week directly within the tcw bet platform
• Response Time: Privacy inquiries are typically answered within 3 business days

We are committed to addressing any privacy-related inquiries or complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.