Terms and Conditions TCW Bet – Complete Platform Usage Guide

Welcome to TCW Bet. By accessing, registering, or using any part of the tcw bet platform – whether through the official website at tcwbet.onl or via our mobile app – you automatically agree to be bound by the Terms and Conditions set out in this document.

These terms constitute a legally binding agreement between you as a member and TCW Bet as the platform operator. If you do not agree with any part of these terms, you are advised not to use the tcw bet platform.

TCW Bet reserves the right to modify, add, or remove any part of these terms at any time without prior notice. It is the member's responsibility to review this document periodically to ensure you are always aware of the latest effective version of the terms.

To register and use TCW Bet services, you must meet all of the following eligibility requirements:

• Be at least 18 years or the legal age requirement for gambling activities in your local jurisdiction, whichever is higher.
• Registering in your own personal capacity and not on behalf of any third party.
• Not residing in a jurisdiction where online gambling is fully prohibited by local law.
• Have never been previously banned from using the tcw bet platform or any other betting platform due to fraud or misuse.
• Have full legal capacity to enter into a binding agreement.

TCW Bet reserves the right to reject a registration application or close an existing account if there is reason to believe that the eligibility conditions above have not been met, without being required to provide any further explanation to the applicant or member concerned.

Each individual is only permitted to hold one account only at TCW Bet. Multiple account registrations by the same individual are strictly prohibited and will result in the closure of all associated accounts.

During the registration process, you are required to:

• Provide your full legal name as it appears on your official identification document.
• Provide an active email address that is accessible only by you.
• Set a strong and unique password for your tcw bet account.
• Provide an active mobile number for verification and communication purposes.
• Completing the Identity Verification (KYC) process when requested, including uploading a valid proof of identity document.

You are fully responsible for ensuring that all information provided during registration is accurate, complete, and up to date. If any of your personal details change, please update your tcw bet account profile promptly or contact our support team.

TCW Bet supports a range of secure and convenient local payment methods for users in Malaysia, including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (RM) with no currency conversion fees.

Deposit:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically credited to your tcw bet account within 1–5 minutes after successful payment confirmation.
• TCW Bet does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply their own charges.
• All deposits must come from a payment method registered in the same member's name. Deposits using third-party accounts are prohibited.

Withdrawal:

• The minimum withdrawal amount is RM 50 per application.
• Withdrawal requests are typically processed within 1–3 business days, subject to KYC verification and compliance requirements.
• Withdrawals may only be made to a bank account or e-wallet registered in the same member's name.
• TCW Bet reserves the right to request additional supporting documents before approving any withdrawal request.

TCW Bet offers a variety of bonuses and promotions from time to time, including welcome bonuses for new members, reload bonuses, weekly cashback, and special offers tied to major sporting events. Each bonus is subject to specific terms stated on the relevant promotions page.

• Bonuses may only be claimed by members who meet the specific eligibility requirements for each promotion.
• The wagering requirement is between 5x to 20x depending on the bonus type. Full terms are stated on each promotions page.
• TCW Bet reserves the right to void any bonus suspected of being claimed through dishonest means, including the use of multiple accounts or system manipulation.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash before the wagering requirements are met.
• Each member is only eligible to claim each promotion once, unless otherwise stated in the relevant promotion's terms.

All betting activity at TCW Bet – covering sports betting, Live Casino, online Slots, and e-sports – is subject to the following general rules:

• Confirmed bets cannot be changed or cancelled except in situations specifically stated in the relevant sports rules.
• TCW Bet uses a certified Random Number Generator (RNG) for all casino and Slot Games to ensure fair and tamper-proof outcomes.
• All sports betting odds are subject to change based on market conditions. The odds displayed at the time a bet is placed are the odds that will be used to calculate wins.
• TCW Bet reserves the right to void bets in the event of a technical error, system failure, or extraordinary circumstances beyond the platform's control.
• The minimum and maximum betting limits for each market or game are as displayed on the platform. TCW Bet reserves the right to change these limits at any time.
• Any activity suspected to be arbitrage, bot usage, or exploitation of system vulnerabilities will result in immediate account suspension.

For live in-play sports betting, the final outcome is based on the official result issued by the relevant sports governing body. In the event of a dispute, TCW Bet's decision is final.

To maintain a safe and fair environment for all users, the following are strictly prohibited on the tcw bet platform:

• Registering more than one account under your own name or using another person's identity.
• Using automation software, bots, scripts, or any method to exploit the platform's systems.
• Attempting to hack, modify, or interfere with the functionality of the tcw bet platform in any way.
• Conducting any money laundering activities through the platform.
• Colluding with other members to manipulate the system through collusion, particularly in poker or player-versus-player games.
• Using another person's credit card or payment method without valid authorisation.
• Spreading false information, misusing the customer support system, or behaving abusively toward our staff.

You are fully responsible for keeping your tcw bet account login credentials secure, including your username and password. TCW Bet recommends the following security practices:

• Use a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login credentials with anyone, including family members or friends.
• Enable two-factor authentication (2FA) from your account settings for added protection.
• Always log out of your account after using the platform, especially when using a shared device.
• Ensure your device is always updated with the latest antivirus software.

TCW Bet shall not be held liable for any loss resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials. If you suspect your account has been compromised, contact tcw bet support immediately.

TCW Bet reserves the right to suspend or close any member's account for the following reasons:

• Violation of any part of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activities.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from relevant authorities such as law enforcement agencies.
• Accounts that have been inactive for 12 consecutive months.

Members also have the right to request voluntary closure of their own account at any time via account settings or by contacting the tcw bet support team. Voluntary account closure requests will be processed within 3 business days.

For responsible gaming purposes, members may apply for a self-exclusion (self-exclusion) that will block access to the platform for a self-selected period. This option is available directly from your account settings.

TCW Bet shall not be held liable for any loss or damage arising from the following circumstances:

• Service disruptions due to scheduled or unplanned system maintenance.
• Loss of internet connection on the member's end during an active betting session.
• Actions or omissions by third parties, including payment service providers.
• Losses arising from the use of inaccurate or outdated information provided by third parties.
• Force majeure events include natural disasters, widespread technical disruptions, or extraordinary events beyond TCW Bet's control.

TCW Bet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Such amendments take effect immediately upon publication on this page.

While we endeavour to notify members of significant changes via in-platform notices or email, it is your responsibility to review this page periodically. The latest update date will always be displayed at the top of this document.

Continued use of the tcw bet platform after an amendment is published constitutes acceptance of the revised terms.

If you have any questions, confusion, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the tcw bet platform.
• Email: [email protected] (response within 24 hours on business days)

We encourage all members to reach out to us if any part of these terms is unclear or requires further clarification before continuing to use the platform.